Make a Claim

Need to make a claim on your car hire excess insurance policy? Use the details below to contact our claims team.

Telephone

Call our claims team at:

02921 684 240

Email the claims team at:

imgclaims@imglobal.com

Submit a claim online

Online Claim submission

COMING SOON

If you purchased your policy before 01/06/2025, you must contact 0345 040 5975 or email claims@acastaeurope.co.uk to make a claim.

All claims must be made within 30 days of the end of your trip.

You will need to provide the following information:

The hire contract

The hire company accident damage report (or equivalent)

Invoices/receipts confirming the amounts you are claiming for

A copy of your debit/credit card statement showing the amounts you are claiming for

A copy of the driving licence of the policyholder or the person named on the hire contract in control of the car at the time of the incident

Any photographic evidence of the damage caused

The local police report, if required by law in the country where the loss happens

Any other documents requested in order to settle your claim.